• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-28-2024 07:25 AM

HP Recommended

Hello Dears,

 

Kindly appreciate your support here as i have a Wireless keyboard and have lost the USB receiver that i use to connect the keyboard with any device and i don't know what is the serial number is as i lost the receipt and the packaging box all i have is 

  • Keyboard name : HP Programmable Wireless Keyboard
  • Model no. TPC-L001K
  • HP PN : 928511.001
  • CT   :  BGLTB0BUEEQ0NC
  • IC :4491A-KB2065
  • FCC ID : H4IKB22065

SO can you help me by Sending me another USB receiver part or  telling me how to use the keyboard if there is any other way, as i tried to find other ways but could not since the keyboard has not button on  it like switch or linking or connecting buttons? 

 

i will be waiting your feedback soon and merry Christmas! 

Category:
1 REPLY 1

‎12-28-2024 09:30 AM

HP Recommended

Hello @Walaa_ERagab ,

 

Welcome to the HP community.

 

A community post I searched for the same question around the same keyboard can be found >here<. It seems it is not possible to get a replacement part. Similar answers are >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.