My keyboard mouse stoped working in Just few months

[Harisingh9131]

kyeboard mouse stoped working in Just few months 

The combo of keyboard and mouse is under warranty 

[VikramTheGreat]

Hi @Harisingh9131,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP desktop’s keyboard and mouse stopped working after just a few months, here’s a step-by-step guide to help you troubleshoot and fix the issue:

Step-by-Step Fix for Keyboard and Mouse Not Working

1. Check USB Ports

• Try plugging the keyboard and mouse into different USB ports (both front and back).
• If they’re wireless, replace the batteries and ensure the USB receiver is firmly connected.

2. Try on Another Computer

• Test the keyboard and mouse on another PC to confirm they’re working.
• If they work elsewhere, the issue is likely with your HP desktop.

3. Perform a Hard Reset

• Shut down the PC completely.
• Unplug the power cord.
• Press and hold the power button for 15 seconds.
• Plug it back in and turn it on.

4. Boot into BIOS

• Restart the PC and press Esc or F10 repeatedly during startup.
• If the keyboard works in BIOS, the issue is likely driver-related in Windows.

5. Use Safe Mode

• If you can get into BIOS, try booting into Safe Mode:
  • Power on and off the PC 3 times to trigger Windows Recovery.
  • Go to Advanced Options > Startup Settings > Restart > Press 4 for Safe Mode.
  • If the keyboard/mouse work here, uninstall recent updates or drivers.

6. Update or Reinstall Drivers

• If you regain control, go to Device Manager:
  • Expand Keyboards and Mice, and other pointing devices.
  • Right-click and choose Uninstall device, then restart.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat