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Kyllan
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Problem updating TPM firmware - options description unavailable

HP Recommended
ProDesk 400 G3
Microsoft Windows 10 (64-bit)

Hi all!

 

I have problem updating TPM chip firmware: according to document https://support.hp.com/us-en/document/c05792935 I should use Softpaq "https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87753.exe", so I've downloaded it, unpacked and run as Admin. Unfortunately I use Windows 10 Polish language and first window that shows contains two options to be selected with descriptions "Error loading string id: 117" and "Error loading string id: 118". I'm hesitant to continue with update when I don't know what option is selected, so maybe someone know how to display that strings or know the meaning of "upper and lower" option?

 

Regards,

Mariusz Cegiełka

 

obraz.png

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yard2018
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Hello, I have similar trouble on HP ProBook 470 G3 Notebook PC

 

2018-07-11_17-36-19.png

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LeChuck_
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Same Problem here on an Z440 Workstation.

Is there a solution known?

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Harald14
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same problem on a 840 G3...

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yard2018
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SOLVED: Run HP TPM Configuration Utility, leave default value as is and check "Agree". Then install to end. After this will computer require reboot, maybe delete old security preferences. After this is possible update TPM correctly via OS Windows 10

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