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‎07-11-2018 08:02 AM

HP Recommended
Product: ProDesk 400 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi all!

 

I have problem updating TPM chip firmware: according to document https://support.hp.com/us-en/document/c05792935 I should use Softpaq "https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87753.exe", so I've downloaded it, unpacked and run as Admin. Unfortunately I use Windows 10 Polish language and first window that shows contains two options to be selected with descriptions "Error loading string id: 117" and "Error loading string id: 118". I'm hesitant to continue with update when I don't know what option is selected, so maybe someone know how to display that strings or know the meaning of "upper and lower" option?

 

Regards,

Mariusz Cegiełka

 

obraz.png

3 people had the same question
4 REPLIES 4

‎07-11-2018 09:41 AM

HP Recommended

Hello, I have similar trouble on HP ProBook 470 G3 Notebook PC

 

2018-07-11_17-36-19.png

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‎07-17-2018 12:01 AM

HP Recommended

Same Problem here on an Z440 Workstation.

Is there a solution known?

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‎08-02-2018 02:13 AM

HP Recommended

same problem on a 840 G3...

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‎08-02-2018 02:52 AM - edited ‎08-02-2018 02:53 AM

HP Recommended

SOLVED: Run HP TPM Configuration Utility, leave default value as is and check "Agree". Then install to end. After this will computer require reboot, maybe delete old security preferences. After this is possible update TPM correctly via OS Windows 10

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