• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP Pavilion Desktop - 550-103na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I want to upgrade the RAM from 2x 4GB to 2x8GB, but I have been unable to find memory that works. It is either rejected by endless beeping, or simply won't boot up.

I've returned 4 different sets to Amazon so far!!

Also when I ran the Crucial program and found RAM that way, I was unable to buy it for shipment to the UK 😞

Anyone help please??

 

13 REPLIES 13
HP Recommended

hi

you need standard ram module  !

  • Amount: 8 GB
  • Speed: PC3-12800 MB/s
  • Type: DDR3-1600

that's it ?

Orchid3 motherboard specifications.

 

  • Quad channel memory architecture
  • Two DDR3 DIMM (240-pin) sockets
  • Supports DDR3 DIMMs
    • PC3-14400 (DDR3-1866)
    • PC3-12800 (DDR3-1600)
    • PC3-10600 (DDR3-1333)
  • Supports 1 GB, 2 GB, 4 GB or 8 GB DIMMs
  • Supports up to 4 GB on 32-bit systems
    note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 16 GB on 64-bit systems

""Also when I ran the Crucial program and found RAM that way, I was unable to buy it for shipment to the UK""

if I understand correctly that you have references directly with crucial, but that not for sale on the site for your country ...
check what is mentioned for the motherboard
look at the crucial reference, and look for the model on amazon UK, have you tried this?

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@Karillion,

 

In addition to the previous feedback, make sure the drivers of your HP Pavilion Desktop - 550-103na (N8X12EA) are up to date: https://support.hp.com/us-en/drivers.

 

And let's check the maximum supported RAM on your PC. First, type in: cmd in your Windows search bar, right-click on the Command Prompt App, and choose "Run as administrator", then click on: "Yes".

 

Then copy/paste/enter the following command:


wmic memphysical get MaxCapacity, MemoryDevices


The output shows the maximum RAM capacity in Kilobytes (KB) and the total number of memory slots on your PC, like on the PC I am using at the moment:

 

NonSequitur777_0-1675444337599.png

 

Here you see four RAM slots, and the maximum capacity I can install on my desktop is 64GB (divide KB by 1024 and again by 1024).

What does your PC show?

 

Kind Regards,

 

NonSequitur777


HP Recommended

@Prométhée wrote:

hi

you need standard ram module  !

  • Amount: 8 GB
  • Speed: PC3-12800 MB/s
  • Type: DDR3-1600

that's it ?

Orchid3 motherboard specifications.

 

  • Quad channel memory architecture
  • Two DDR3 DIMM (240-pin) sockets
  • Supports DDR3 DIMMs
    • PC3-14400 (DDR3-1866)
    • PC3-12800 (DDR3-1600)
    • PC3-10600 (DDR3-1333)
  • Supports 1 GB, 2 GB, 4 GB or 8 GB DIMMs
  • Supports up to 4 GB on 32-bit systems
    note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 16 GB on 64-bit systems

""Also when I ran the Crucial program and found RAM that way, I was unable to buy it for shipment to the UK""

if I understand correctly that you have references directly with crucial, but that not for sale on the site for your country ...
check what is mentioned for the motherboard
look at the crucial reference, and look for the model on amazon UK, have you tried this?

 


Small supplement, since we are there!
Although it is sometimes possible to go beyond the capacity indicated by hp, very often, installing a large amount of ram will not be of any major use for operation.
See, test

How to identify what is slowin...

Add RAM

so many time 16 gb, it ' s enough

https://support.hp.com/sg-en/document/c05204237

 

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hi

Thanks for the note, it's most helpful

I can't buy Crucial via Amazon UK, even though they list it as a product; they can't ship to the UK it seems!

The current RAM is 4gb 1RX8 PC3L-14900U

The latest failure was "DDR3 12800 1600 PC3L-12800U 8GB DDR3L Dimm 2Rx8 1.35V/1.5V CL11"

The previous was "(8GBx2) Desktop RAM 1600MHz PC3-12800 UDIMM Non-ECC Unbuffered 1.5V 2Rx8 Dual Rank 240 Pin CL11 PC ". I did manage to get this one running and the RAM was recognised, but once the PC went to sleep it would not restart.

HP Recommended

It will apparently run 16GB and for a few hours I thought I had it set up right. 

All the software is up to date as are all the drivers, which I checked as soon as I had the problem..

HP Recommended

Hi, @Karillion 

 

You can buy the memory recommended for your PC directly from Crucial, UK according to the website.

 

Crucial 8GB DDR3L-1600 UDIMM | CT102464BD160B | Crucial UK

 

It's very expensive on Amazon.UK.

 

Crucial RAM CT102464BD160B 8GB DDR3 1600 MHz CL11 Desktop Memory , Green : Amazon.co.uk: Computers &...

HP Recommended

Thanks Paul

I have in fact gone to MrMemory, who have an app to scan your PC and identify precisely what RAM you can use, and much less expensive than Crucial 🙂

I'll let you know if it works when it arrives next week

Thanks

HP Recommended

You're very welcome. 

HP Recommended

@Karillion wrote:

Hi

Thanks for the note, it's most helpful

I can't buy Crucial via Amazon UK, even though they list it as a product; they can't ship to the UK it seems!

The current RAM is 4gb 1RX8 PC3L-14900U

The latest failure was "DDR3 12800 1600 PC3L-12800U 8GB DDR3L Dimm 2Rx8 1.35V/1.5V CL11"

The previous was "(8GBx2) Desktop RAM 1600MHz PC3-12800 UDIMM Non-ECC Unbuffered 1.5V 2Rx8 Dual Rank 240 Pin CL11 PC ". I did manage to get this one running and the RAM was recognised, but once the PC went to sleep it would not restart.


curious that Amazon does not deliver to you??
I see here:
1RX8
failure 2Rx8 and 2Rx8 Dual Rank
which is not specified in the characteristics, but this could be a cause!

 


@Paul_Tikkanen wrote:

Hi, @Karillion 

 

You can buy the memory recommended for your PC directly from Crucial, UK according to the website.

 

Crucial 8GB DDR3L-1600 UDIMM | CT102464BD160B | Crucial UK

 

It's very expensive on Amazon.UK.

 

Crucial RAM CT102464BD160B 8GB DDR3 1600 MHz CL11 Desktop Memory , Green : Amazon.co.uk: Computers &...


I've returned 4 different sets to Amazon so far!!

Also when I ran the Crucial program and found RAM that way, I was unable to buy it for shipment to the UK

 

that's exactly why my question here @Paul_Tikkanen 

if I understand correctly that you have references directly with crucial, but that not for sale on the site for your country ...

look at the crucial reference, and look for the model on amazon UK, have you tried this?

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.