Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

USB-C Port Stopped Working

HP Recommended
HP Spectre x360 Convertible 13-ac0XX
Microsoft Windows 10 (64-bit)

One of my USB-C Ports quit working, I ran the UEFI Components diagnostic, and It failed the test for that particular USB-C port. It gave me the  Failure ID and Product ID listed below. I  was unable to find any information on either of the ID's that I was given, could anyone help me figure out what these mean or what I need to do to resolve the problem


Failure ID: 6bwkpk-8p3a8g-mfpuqj-8d0f03

Product ID:  z4z1ua#aba

HP Support Agent
HP Support Agent
25,714 25,649 1,199 1,242
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, I did decode the failure ID and it refers to the USB Failure.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation