Unable to purchase Care Paq

[omenizer]

Hi,

So I purchased a renewed HP Omen Desktop on 17 May 23 through an approved reseller, this item came with a 12 month warranty.

The warranty had been issued on original purchase and expired on 23 Sep 23, but after being renewed the 12 month warranty would start from the date of my purchase and so would expire 17 May 24.  I have disputed the warranty expiry date with HP but I have had no indication they have read my request or intend to respond.

As much as I would like to purchase an extended warranty, I am unable to pursue this as HP believe my warranty has already expired.

How can I get a response from HP regarding my disputed warranty, which will then allow me to spend more money with HP buying an extended warranty?

Thanks all,

William

[erico]

Lets see if we can help you with that. I can ping a Mod with the request.

This is Sunday, so it will likely take a few days for a response.

[omenizer]

Thank you

[Raj_05]

Hi @omenizer,

Thank you for your response, 

Is there anything else that I can help you with today?
 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support 

[omenizer]

Hi, I cannot commit to this as an 'Accepted Solution' until such time HP updates the expiry date on my warranty.  What information do they require to proceed?. The Case No is 5112470884

[Raj_05]

Hi @omenizer,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support