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- HP Community
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- Re: drivers missing
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10-05-2022 08:20 AM
After upgrading to Windows10 drivers are missing for the following devices:
PCI Simple Communications Controller PCI\VEN_8086&DEV_8C3A&SUBSYS_2AF7103C&REV_04
SM bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_2AF7103C&REV_05
Where can I find drivers for these devices?
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Accepted Solutions
10-06-2022 11:34 AM
Thanks again for your help.
In the mean time I was also investigating further and did find the missing drivers.
The SMBus device 8C22 has a driver in the windows optional updates drivers section. That successfully installed a driver for the SMBus device.
Next I searched internet for the PCI device 8C3A and got a link to the HP community site where that questions was asked and sp84442 was given as solution. I installed this and the PCI device now also has a driver.
10-05-2022 08:44 AM
I believe you need the "chipset": driver.
https://ftp.hp.com/pub/softpaq/sp62501-63000/sp62741.exe
Be sure to install the support assistant, latest version
https://support.hp.com/us-en/help/hp-support-assistant
it should be able to find additional drivers
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-06-2022 03:09 AM
Thanks for your quick reaction.
Unfortunately, the support assistant indicates that all drivers are up to date, but the device manager clearly shows no drivers for both devices.
When I run the file you suggested, I see that it contains Windows 8 drivers for SMBus and USB host (not the PCI controller). I assume that when I continue, it will automatically update these drivers. But I certainly don't want the USB host to be updated since that is functioning correctly. I would prefer a method where I can update the missing driver only using the device manager 'update driver' and select the driver file myself. Do you know if this can be done?
10-06-2022 09:12 AM
I do not think that is going to be a problem but yes, there is as way to updated just the missing driver
You need to download and install 7-zip
Find that drive file "sp62741" and right click on it and select 7-zip and "open archive"
then select "src"
Extract the folder "src" into c:\SWSetup"
then bring up the device manager, select the device that is missing the driver and have it browse for the driver and point it to the "src" folder
I have updated a lot of win 10 systems using windows 7 drivers and I do not think that windows 8 driver will cause a problem but there is always a first time.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-06-2022 11:34 AM
Thanks again for your help.
In the mean time I was also investigating further and did find the missing drivers.
The SMBus device 8C22 has a driver in the windows optional updates drivers section. That successfully installed a driver for the SMBus device.
Next I searched internet for the PCI device 8C3A and got a link to the HP community site where that questions was asked and sp84442 was given as solution. I installed this and the PCI device now also has a driver.
10-06-2022 12:08 PM - edited 10-06-2022 12:10 PM
I am glad you got it working. I had actually forgotten about the PCI driver lookup tools available and should have mentioned or used the following two tools
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
and
https://devicehunt.com/view/type/pci/vendor/1022/device/43D5
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it