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‎06-27-2025 03:24 PM

HP Recommended
Product: HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

need to obtain bios that is not on the existing website

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2025 03:22 AM

HP Recommended

a ACPI error is almost always due to a missing driver, and  as such a bios flash will not resolve your error

 

I really wish people would not have the knee jerk reaction of flash bios for every issue they come across

 

Basic support can be found here:

https://support.hp.com/lv-en/product/details/hp-pavilion-17-g100-notebook-pc-series/model/8961418

 

for the ACPI error as a temp fix try this  till the proper driver is installed

 

First reset Bios to Defaults then

In Bios  set TPM Device to "Hidden" and save settings then reboot

 

OS restore using HP "Cloud Recovery"

 

https://d34z73bbtpzgej.cloudfront.net/

 

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

 

 

View solution in original post

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2 REPLIES 2

‎06-28-2025 03:22 AM

HP Recommended

a ACPI error is almost always due to a missing driver, and  as such a bios flash will not resolve your error

 

I really wish people would not have the knee jerk reaction of flash bios for every issue they come across

 

Basic support can be found here:

https://support.hp.com/lv-en/product/details/hp-pavilion-17-g100-notebook-pc-series/model/8961418

 

for the ACPI error as a temp fix try this  till the proper driver is installed

 

First reset Bios to Defaults then

In Bios  set TPM Device to "Hidden" and save settings then reboot

 

OS restore using HP "Cloud Recovery"

 

https://d34z73bbtpzgej.cloudfront.net/

 

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

 

 

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‎06-28-2025 12:21 PM

HP Recommended

This worked. Was able to get the computer working.

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