have acpi bios error

[jeffsaf55]

need to obtain bios that is not on the existing website

[DGroves · Accepted solution]

a ACPI error is almost always due to a missing driver, and  as such a bios flash will not resolve your error

I really wish people would not have the knee jerk reaction of flash bios for every issue they come across

Basic support can be found here:

https://support.hp.com/lv-en/product/details/hp-pavilion-17-g100-notebook-pc-series/model/8961418

for the ACPI error as a temp fix try this  till the proper driver is installed

First reset Bios to Defaults then

In Bios  set TPM Device to "Hidden" and save settings then reboot

OS restore using HP "Cloud Recovery"

https://d34z73bbtpzgej.cloudfront.net/

https://support.hp.com/us-en/document/ish_4511095-4511141-16

[jeffsaf55]

This worked. Was able to get the computer working.

[345y8pistdno]

Setting TPM Device to "Hidden" allowed my pavilion laptop to boot again after a windows 10 update led to this ACPI error.

My question is: how/why does this work? What does setting TPM to hidden do?

Next question: if it's a driver problem how do I find the problematic driver and upgrade it?

Thanks!!

[Flinsy]

El controlador problemático es el de display/video.
Reinstalando todos los controladores hace el mismo error.

[DGroves]

setting the ACPI to hidden prevents the windows OS from seeing the ACPI hardware as such there is no missing ACPI driver and it's the missing ACPI driver that is causing the windows OS to not boot into windows

for a driver, either wait for HP to resolve or contact HP support and open a case telling them the problem and the workaround i posted or locate one yourself by determining the ACPI device's hardware ID and searching for that ID's driver it's most likely that it's already available from another HP Laptop model or another laptop maker's laptop