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- pc out of warranty but only a couple months old - if that??

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07-15-2025 11:55 AM
so my mother in law got this computer for me maybe a month ago? brand new out of the box - i am not sure where she purchased it from, as it was a gift.
so the problem im having isnt a big issue - but my keyboard has lost 2 keys, with others close to coming off too, and the keys are not working unless you press really hard. with this being a new computer, i was expecting to be able to contact support and see if there was anything they could do, but for some reason my warranty says its expired?
i really just need a new keyboard and giving its almost brand new, i wasnt trying to have to go buy a new one.
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07-15-2025 01:56 PM
Hello ,
Welcome to the HP community.
As a new guest to our community, I would advise the community search functionality as it bears answers for most questions.
A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<
One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.
Most of us are just volunteers here.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-15-2025 01:56 PM
Hello ,
Welcome to the HP community.
As a new guest to our community, I would advise the community search functionality as it bears answers for most questions.
A quick search for the term "warranty" finds, as an example, this >Brand new desktop already out of warranty?<
One of our friendly volunteers explains exactly why this is happening and also shows how the warranty, if entitled, can be corrected using the Warranty Dispute page.
Most of us are just volunteers here.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN