• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-11-2021 07:34 AM

HP Recommended
Product: OMEN by HP Desktop PC - 880-001na
Operating System: Microsoft Windows 10 (64-bit)

I would like to upgrade my pc intel(R) Core(TM) i5-7400 CPU @ 3.00GHz for one that will except windows 11 but the one I have will not upgrade. so what chipset would be better for me to upgrade with

Category:
1 REPLY 1

‎10-11-2021 07:54 AM

HP Recommended

Hi,

 

The 7th gen Intel CPUs (i5-7400) run on Intel 200 series chipsets. You need a minimum 300 series chipset but the 7th gen CPU you have will not run on a 300 chipset.

 

You need to upgrade the CPU to at least a 8th gen product and look at a 300 chipset having integrated PTT or a TPM 2.0 module. 

 

HP does not support swapping in a newer motherboard using their products. So you have to upgrade the MB and CPU using retail parts. W10 is supported until 2025.

 

I would stay on W10. Then buy a new PC down the road. 

 

I have seen where you can install W11 clean on unsupported hardware but this may break future Microsoft updates to your PC; this is not good.

 

Regards

 

 

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.