cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
137
Flag Post

Solved!

wireless receiver location

HP Recommended
HP Envy all in one desktop
Microsoft Windows 10 (64-bit)

want to replace existing HP wireless keyboard and mouse.  Can't find wireless receiver location and original keybooard and mouse don't appear to have connection button ????  

3 REPLIES 3
Level 15
Level 15
24,020 23,679 2,754 9,818
Message 2 of 4
Flag Post
HP Recommended

@dana1989 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.d




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Product number is P1B85AV#ABA.  I am not proficient but thinking of replacing original keyboard and mouse that came with the all in one.  Don’t really understand how they are connected to desktop.  Neither has any visible buttons or receiver.  Thought they are using my wifi network but they still work when the wifi is down ?  I am confused.  Thank you for contacting me

 

Reply
0 Kudos
Level 15
Level 15
24,020 23,679 2,754 9,818
Message 4 of 4
Flag Post
HP Recommended

You are welcome, @dana1989!  Thank you for the additional information.

 

Here is the Upgrading and Servicing Guide for the computer: http://h10032.www1.hp.com/ctg/Manual/c04858286

 

It will help you open the case so you can see inside of it.

 

Here is a video that may help you:

 

If your dongle is like the one in the video you will most likely not be able to use a third party keyboard and mouse.  The dongle in the 24 series appears to be HP proprietary.  You could remove the HP dongle and use one of the USB ports on the back of your computer.  This is the best information that I could find.  I hope it helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation