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dana1989
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Message 1 of 4
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Solved!

wireless receiver location

HP Recommended
HP Envy all in one desktop
Microsoft Windows 10 (64-bit)

want to replace existing HP wireless keyboard and mouse.  Can't find wireless receiver location and original keybooard and mouse don't appear to have connection button ????  

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old_geekster
Level 16
Level 16
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Message 4 of 4
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HP Recommended

You are welcome, @dana1989!  Thank you for the additional information.

 

Here is the Upgrading and Servicing Guide for the computer: http://h10032.www1.hp.com/ctg/Manual/c04858286

 

It will help you open the case so you can see inside of it.

 

Here is a video that may help you:

 

If your dongle is like the one in the video you will most likely not be able to use a third party keyboard and mouse.  The dongle in the 24 series appears to be HP proprietary.  You could remove the HP dongle and use one of the USB ports on the back of your computer.  This is the best information that I could find.  I hope it helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
Level 16
25,332 18,958 2,930 9,355
Message 2 of 4
Flag Post
HP Recommended

@dana1989 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.d



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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dana1989
Author
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Message 3 of 4
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HP Recommended

Product number is P1B85AV#ABA.  I am not proficient but thinking of replacing original keyboard and mouse that came with the all in one.  Don’t really understand how they are connected to desktop.  Neither has any visible buttons or receiver.  Thought they are using my wifi network but they still work when the wifi is down ?  I am confused.  Thank you for contacting me

 

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old_geekster
Level 16
Level 16
25,332 18,958 2,930 9,355
Message 4 of 4
Flag Post
HP Recommended

You are welcome, @dana1989!  Thank you for the additional information.

 

Here is the Upgrading and Servicing Guide for the computer: http://h10032.www1.hp.com/ctg/Manual/c04858286

 

It will help you open the case so you can see inside of it.

 

Here is a video that may help you:

 

If your dongle is like the one in the video you will most likely not be able to use a third party keyboard and mouse.  The dongle in the 24 series appears to be HP proprietary.  You could remove the HP dongle and use one of the USB ports on the back of your computer.  This is the best information that I could find.  I hope it helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
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