12C HID Error Code

[qqrypt]

I wasn't sure if you wanted me to check the 12c HID device with or without the error code, so I just did the one with the error code

[Prométhée]

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@qqrypt wrote:

I didn't before you replied, but it didn't work when I did

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here the problem comes probably from the touchpad , so did you install the update from the link indicated?

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-x360-convertible-laptop-pc-14-dw1000/35...

ELAN Precision Touchpad Filter Driver

22.2.19.2 Rev.A

2.0 MB

Sep 3, 2020

Download

[qqrypt]

Omg so when I tried that driver didn't show up and nothing was happening before I restarted so I downloaded it twice and stuff and then I was like oh maybe I should try restarting what if it needs me to restart so it can work and my touchpad works idk if this is gonna be permanent or not but thank you so much thank you

[Prométhée]

😉

[qqrypt]

Hi uh it didn't fix I was wrong

[ub6424]

Hello @qqrypt 

(1) Run Intel® Driver & Support Assistant to automatically detect driver updates

or

Install Intel® Serial IO Driver for Windows® 10

https://www.intel.com/content/www/us/en/download/18514/intel-serial-io-driver-for-windows-10.html

( unzip file to use the driver files: sio_win10_64_1.3.zip )

(2) Reboot and check again ...

Please report your results

best regards

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[qqrypt]

Hi so I apologise, this didn't work

Also I don't know if this helps at all or not but, in the HP Support Assistant app when I click on updates, software & drivers, it takes me to this page ( shown in image.) But when I try to download & install 'ELAN Fingerprint Sensor Driver' it never works. Instead, 'Failed Installation' comes up

[ub6424]

Hello @qqrypt 

(1) Install fingerprint sensor driver

Elan Fingerprint Sensor Driver

3.2.12011.10022 Rev.A

1.8 MB

Sep 3, 2020

Download

(2) Reboot and test again ...

(3) Check windows device manager. All devices should be ok.

[qqrypt]

So my touchpad still isn't working but the driver downloaded thank you

[Prométhée]

hi

Which windows version do you have exactly?
When you tried, it was ok, but in the meantime, has an update been made perhaps?

In the device manager, you have new errors?
If it crashes every time, an update may be the cause, possibly a hardware problem