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‎01-09-2018 11:22 AM

HP Recommended
Product: HP Pavilion 500-500 Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I bought the PC about 4 years ago with 6gb RAM installed. It always used to say that 5.18gb/6gb was usable. Multitasking became slow and tedious so I bought a new 2gb stick of RAM yesterday.  I installed the 2GB stick and the computer registered it. However, it still says only 5.18 gb /8gb usable. 

 

I contacted Microsoft to see if it was an issue on their side, and after an hour of troubleshooting, they said to come here and ask about updating the BIOS.

 

I would really appreciate some help! 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2018 12:24 PM

HP Recommended

Hey!

I went back and opened up my PC. I was wondering if how i had placed the DIMM into the slot may have affected it. Soi rejigged to RAM and placed them in the 'correct' slots. It now recognises the extra 2gb!! 

 

Hooray! 

 

Anyway thank you! 

View solution in original post

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7 REPLIES 7

‎01-09-2018 11:35 AM - edited ‎01-09-2018 11:36 AM

HP Recommended

Hi,

 

Open up Resource Monitor and take a snap image of the screen that is similar to the below image and post it to the forum:

 

resource monitor memory1.jpg

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
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‎01-09-2018 11:38 AM

HP Recommended

Thanks for the reply.

 

Is this the correct screenshot?

2.PNG

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‎01-09-2018 12:24 PM

HP Recommended

Hey!

I went back and opened up my PC. I was wondering if how i had placed the DIMM into the slot may have affected it. Soi rejigged to RAM and placed them in the 'correct' slots. It now recognises the extra 2gb!! 

 

Hooray! 

 

Anyway thank you! 

Was this reply helpful? Yes No

‎01-09-2018 01:41 PM - edited ‎01-09-2018 01:42 PM

HP Recommended

@Mawdud

 

Your screen shot indicated that you had 8 GB installed. Changing the ram around did nothing as far as I can see.  You did have a lot of h/w reserved but then that's a different issue.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
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‎01-09-2018 01:44 PM

HP Recommended

Hi,

 

the new 2gb stick I installed on top of the 6gb got automatically added to the hardware reserve. If you look at the new screenshot the 2gb is now able for me to use. Reverting back to the original 800mb kept for hardware reserve instead of the 2800 MB. 

2.PNG

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‎01-09-2018 02:30 PM - edited ‎01-09-2018 02:33 PM

HP Recommended

@Mawdud

 

Wrong analysis.  :Surprise:

 

You need to clean up your analysis so the community is not mis-informed.  It's not hard to change the h/w reserved to make it show as you have posted.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
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‎01-09-2018 02:35 PM - edited ‎01-09-2018 02:44 PM

HP Recommended

Hi!

 

I am unsure why it would be a wrong analysis?

 

2.PNG

As you can see in the image it now says 7.18gb usable out of 8 GB. Before it was saying 5.18gb usable out of 8gb. That is why I asked the question. :generic:

 

I was wondering where the extra RAM I added was going. 

 

If what i did is still completely wrong, I will happily revoke my answer. But doing it seemed to work for me...? 

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