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Hello, I’m struggling to solve this issue with my laptop. I’ve searched up tutorials and everything, but all of them are useless. It first started off with a bitlocker recovery code that was needed, but I was unable to find one. I’ve tried to log in for a recovery code through my phone, but every time it asked for a verification code, they didn’t send it to my email. I used my Apple ID email for my windows email. I don’t know what to do. Someone please help me resolve this issue.  

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HP Recommended

Hi, @cok3anut, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. These tailored videos help address queries more effectively. Hope it helps you too.

 

Here is the link which will help you to resolve the issue: 

 

Resetting Windows 11 When Your HP Computer Does Not Boot | HP Computer Service | HP Support

  

 Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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