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OCTOBERMAN · ‎06-15-2021

I have carryout HP PC Hardware Diagnostics UEFI, Failure IDU4MBPF-90SAM6-XD7URF-61E703, Product ID, 2PR32EA#ABU. I have tried everything I can find to correct this issue. Now, I ask for your assistance?

Prométhée · ‎06-15-2021

Hello
can you verify, the id no?
is this after a hard drive test, or memory can be?
the code here, just gives an error, looks incorrect!

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Paul_Tikkanen · ‎06-15-2021

Hi, @Prométhée

This is the failure code...U4MBPF-90SAM6-XD7URF-61E703...Hard Disk 1 Full Test Failure

Prométhée · ‎06-15-2021

thx @Paul_Tikkanen I didn't look any further

@OCTOBERMAN

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
https://support.hp.com/us-en/product/hp-15-bs100-laptop-pc/16851388/model/18165344?sku=2PR32EA&seria...

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide

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