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Locked

‎08-19-2024 09:55 AM

HP Recommended
Product: HP ProBook 650 G1 Notebook PC
Dear HP Support Team,
 
I am experiencing an issue with my HP ProBook 650 G1. The BIOS menu is asking for a password, which I do not yet remember. As a result, my computer is locked, and it does not respond when I move the mouse or type on the keyboard. Occasionally, it seems to respond to long presses of keys.
Could you please assist me in resetting the BIOS password or provide guidance on how to resolve this issue?
 
Here, HP ProBook 650 G1 information 
System Manufacturer Hewlett-Packard
System Model HP ProBook 650 G1
System Type x64-based PC
System SKU K4L00UT#ABA
Processor Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard L77 Ver. 01.50, 2/24/2020
SMBIOS Version 2.7
Embedded Controller Version 22.60
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 1993
BaseBoard Version KBC Version 16.3C
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2024 10:14 AM

HP Recommended

Hello @iwanos ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-19-2024 10:14 AM

HP Recommended

Hello @iwanos ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.