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Locked

‎06-16-2022 06:53 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 11

Hello, so when windows 11 came out I decided to  install it for my laptop, and it worked for a few days till I was updating some updates and it took me to a bitlocker screen. I tried leaving but it kept taking me back (I don't know or have the key). So I tried using a media creation tool and a raid but none of those worked for me. (I can't leave the bitlocker screen) so I'm wondering if there's anything I can do to be able to use my laptop again. It doesn't matter if I have to reset and loose everything as long as I can use it than I'm fine.

1 person had the same question
1 REPLY 1

‎06-20-2022 05:20 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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