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Locked

‎03-12-2025 05:05 AM

HP Recommended
Product: HP Laptop PC 15s-du3000

I am trying to enter the recovery key but I have forgot the Microsoft email id as well as phone number which I have used so I want the recovery key please tell

1 REPLY 1

‎03-12-2025 05:46 AM

HP Recommended

Hello ,

 

Welcome to the HP Poly community.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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