Cant install adobe reader or other pdf software

[alan-s]

Hi,

I have had a problem where windows update is not working. I got help to get me aroubnd the problem i had then but i now have another problem and i suspect it might be related.

I have been trying to install adobe reader and it installs so far and then i get an error message saying adobe downlad manager has stopped working.  When i view details on the error pupup it shows this:

Files that help describe the problem:
  C:\Users\Alan\AppData\Local\Temp\WER7B76.tmp.WERInternalMetadata.xml
  C:\Users\Alan\AppData\Local\Temp\WERC0A2.tmp.appcompat.txt
  C:\Users\Alan\AppData\Local\Temp\WERC110.tmp.hdmp

I then tried to instal foxit reader and i this installs but crashes when i run the programe and i get the same details in the view details as above.

Any help would be great.

[Malygris1]

Hi there @alan-s,

Welcome back to the HP Support Forums!  I understand  that you are having trouble with installing software on your computer after installing from recovery images. I am happy to give you a hand with this.

Have you tried to do any hardware diagnostics?  If not please do so to see if there are any hardware issues to be found.  Try the different methods in this document: HP Desktop PCs - Testing for Hardware Failures (Windows 7). Since you have been having trouble with installing software you may have to use on eh the methods that uses a bootable diagnostic disk.

Let me know if you find anything.

[mdklassen]

> Files that help describe the problem:
>  C:\Users\Alan\AppData\Local\Temp\WER7B76.tmp.WERInternalMetadata.xml
>  C:\Users\Alan\AppData\Local\Temp\WERC0A2.tmp.appcompat.txt
>  C:\Users\Alan\AppData\Local\Temp\WERC110.tmp.hdmp

Those are encoded "dump" files that Windows can send (with your permission) to Microsoft,

where an automated "crash-analysis" tool can review the files, and may respond,

telling you what to do, e.g., to install some software "fix".

Sometimes, if you browse the TXT and the XML files *before* clicking "send to Microsoft",

you might be able to read a phrase that describes an "error-message", e.g., "imminent disk-drive failure".

[alan-s]

Thank yous for the replies.

Sorry for late reply as i have been working and only got round to looking at this further.

I have followed the guide and ran the HP system tests. For the hard drive short DST check and hard drive long DST check both are saying warning.

I have an OCZ SSD HDD and the utiity that is for the drive is not showing any errors. It says the drive health is 99%.

Any help would be great.

Thanks.

[mdklassen]

>  both are saying warning

Is that all? Any details, like "over-temperature" ?

Open a command-line prompt, and run:   CHKDSK C:

to see if you have any "inconsistencies" in the file-system on the 'C:' drive.

[alan-s · Accepted solution]

yes there was no other info provided.

I decided to do a clone from the original hard drive for the system back to the SSD i am using.

It looks ok now. thanks for all your help