Care Pack Registration Issue

[JKarak]

Hello

I purchased a Care Pack from HP late in 2019 and received an email confirmation/receipt at the time. I recently needed tech help and called HP support . I was told that my warranty was expired. I pointed out that I had a Care Pack and gave them a an agreement number. They were able to confirm the Care Pack but told me it was NOT REGISTERED and gave me instructions on how to do that. Since then, I've tried to contact HP at 800-407-6210 and also at 877-232-8009 to get this taken care of.  After many attempts and waiting on hold, I connected with a representative who asked me a bunch of questions to confirm the Care Pack agreement. He was able to locate it and also the original purchase of the computer as it was directly from HP. He pointed out however that the product number on the Care Pack was for a tower and not my Envy all in one desktop and proceeded to correct it. I have him the Serial Number, Product Number and everything else he asked for . As he was supposedly update the system, we got disconnected. I have now tried at least 20 times to call back to get someone to help me and finish this process. I don't know if my Care Pack is now registered. Also, I never got a Care Pack certificate. Needless to say I'm extremely disappointed and upset at how hard it is to connect with someone at HP and that it takes so much effort. I also don't know why HP doesn't just automatically register the Care Pack when purchased. The tech/sale agent that sold it to me said nothing about registration. Can someone please help? I've been a loyal HP customer for over 12 years and this is unacceptable. thanks 

[Dragon-Fur]

@JKarak 

It does sound like you have done what you can on your side.

Kudos for persistence!

That said,

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[praveen196]

@JKarak Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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