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HP Recommended
HP Omen 870-224
Microsoft Windows 10 (64-bit)

Getting error:  "Incorrect brand name"  when trying Recovery after a disk replacement.  Using cloud recovery image.  Anyone know how to bypass this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@LJ59 -- one way is to: Download Windows 10 (microsoft.com)

and create the installation media, and boot from the media.

Then, download/install/run the HP Support Assistant, to add all the HP-specific device-drivers.

 

Note that the Windows Installer will either retrieve the product-key embedded in the motherboard, or will "call home" to Microsoft, and retrieve it, and use it to activate Windows. Microsoft has your product-key, because you previously have activated Windows.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

@LJ59 -- one way is to: Download Windows 10 (microsoft.com)

and create the installation media, and boot from the media.

Then, download/install/run the HP Support Assistant, to add all the HP-specific device-drivers.

 

Note that the Windows Installer will either retrieve the product-key embedded in the motherboard, or will "call home" to Microsoft, and retrieve it, and use it to activate Windows. Microsoft has your product-key, because you previously have activated Windows.

 

 

HP Recommended

Thanks.  Had already found a similar link, giving it a try.  Will post update...

 

I assume you're in Canada?  My link was .../en-us/... 

HP Recommended

Created the installation media above and worked perfectly.

  Thanks

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