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‎12-02-2021 10:24 PM

HP Recommended
Product: HP Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

Getting error:  "Incorrect brand name"  when trying Recovery after a disk replacement.  Using cloud recovery image.  Anyone know how to bypass this?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2021 01:29 AM

HP Recommended

@LJ59 -- one way is to: Download Windows 10 (microsoft.com)

and create the installation media, and boot from the media.

Then, download/install/run the HP Support Assistant, to add all the HP-specific device-drivers.

 

Note that the Windows Installer will either retrieve the product-key embedded in the motherboard, or will "call home" to Microsoft, and retrieve it, and use it to activate Windows. Microsoft has your product-key, because you previously have activated Windows.

 

 

View solution in original post

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3 REPLIES 3

‎12-03-2021 01:29 AM

HP Recommended

@LJ59 -- one way is to: Download Windows 10 (microsoft.com)

and create the installation media, and boot from the media.

Then, download/install/run the HP Support Assistant, to add all the HP-specific device-drivers.

 

Note that the Windows Installer will either retrieve the product-key embedded in the motherboard, or will "call home" to Microsoft, and retrieve it, and use it to activate Windows. Microsoft has your product-key, because you previously have activated Windows.

 

 

1 person found this reply helpful
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‎12-03-2021 05:48 AM

HP Recommended

Thanks.  Had already found a similar link, giving it a try.  Will post update...

 

I assume you're in Canada?  My link was .../en-us/... 

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‎12-11-2021 06:18 PM

HP Recommended

Created the installation media above and worked perfectly.

  Thanks

1 person found this reply helpful
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