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‎01-13-2020 11:03 AM

HP Recommended
Product: HP Pavilion Desktop AMD Ryzen 5Series - Model: 590-P0044
Operating System: Microsoft Windows 10 (64-bit)

Hello,

How can I do a factory reset on my HP Pavilion Desktop - Model: 590-P0044?

 

Please help, thanking you in advance!!!

5 REPLIES 5

‎01-13-2020 11:43 AM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

https://support.hp.com/us-en/document/c04742289

 

If not, you can make a bootable recovery drive to reinstall W10, the drivers and software that came with your PC using the HP cloud recovery client utility.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎01-13-2020 11:48 AM

HP Recommended

Thanks so much Paul. Will keep you posted on how it goes!

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‎01-13-2020 12:46 PM

HP Recommended

You're very welcome.

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‎01-16-2020 07:19 AM

HP Recommended

Hello Paul, hope all is well. 

 

Nothing worked for me. I had to end up borrowing a laptop and chatting with an HP associate so that they could get on my computer remotely. They created a new recovery disk for me and walked me through the steps on resetting the PC back to the Factory settings. I lost everything I had on there, sucks!!! But at least I can now get back onto my computer. Thanks again for your help, really appreciate it!!!

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‎01-16-2020 07:28 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Also glad that you are able to reuse your notebook again.

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