• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-14-2020 08:26 AM

HP Recommended
Product: HP Pavilion All in One

I do not have the admin password I need to reset to clear that user out who is no longer with the company. When trying to do factory reset it takes me to her user login and asks for the password which I do not have. 

3 REPLIES 3

‎04-14-2020 08:33 AM

HP Recommended

Hi:

 

You will have to reinstall W10.

 

You cannot factory reset the PC without knowing the Windows password.

Was this reply helpful? Yes No

‎04-14-2020 08:43 AM

HP Recommended

When I try that it asks for permission from Admin. That’s the password I do not have. 

Was this reply helpful? Yes No

‎04-14-2020 08:47 AM - edited ‎04-14-2020 08:48 AM

HP Recommended

We can't help you with any password issues.

 

If it is not a power on password, you can reinstall W10 by either making a bootable USB installation flash drive using the media creation tool at the link below, or perhaps the PC is supported by the cloud recovery tool if it was made in 2016 or later.

 

Media creation tool

 

https://www.microsoft.com/en-us/software-download/windows10

 

Cloud recovery tool info...

 

https://support.hp.com/us-en/document/c06162205

 

Or you can order recovery media from HP for the specific model AIO PC that needs restoration.

 

https://h22207.www2.hp.com/us-en

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.