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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Factory image recovery preparation stuck

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09-14-2023 02:03 PM
It was stuck here for 3 to 4 hours please tell me solution
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Accepted Solutions
09-14-2023 03:30 PM
Hi @Siman1
Welcome to the HP Forum.
Select "Skip" if you don't have a HP provided supplemental USB drive.
Your HP PC should also qualify for the Cloud Recovery creation option using a different PC if your HP PC cannot run Windows.
Regards
09-14-2023 03:30 PM
Hi @Siman1
Welcome to the HP Forum.
Select "Skip" if you don't have a HP provided supplemental USB drive.
Your HP PC should also qualify for the Cloud Recovery creation option using a different PC if your HP PC cannot run Windows.
Regards