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‎02-14-2022 08:51 PM

HP Recommended
Product: HP All-in-One PC 27-dp0000ba (7TT91AV)
Operating System: Microsoft Windows 11

I'm returning my system to Costco and want to factory reset the system, so it's just like it was when I received it last week.  I had very few personal files but have installed quite a few apps etc so want to factory reset.  Finding it hard to find instructions for Windows 11.   Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2022 09:47 AM

HP Recommended

@dygla67 

Unfortunately, a Factory Reset only reformats the drive -- erasing the files and folders.  They are still present on the drive and anyone with a half-decent data recovery app would be able to recover them.

 

If you are serious about this, then read this tutorial I wrote -- it is for laptops but the process is the same for desktops:

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Preparing-a-used-HP-notebook-for-resale/ta-p/...



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎02-15-2022 09:47 AM

HP Recommended

@dygla67 

Unfortunately, a Factory Reset only reformats the drive -- erasing the files and folders.  They are still present on the drive and anyone with a half-decent data recovery app would be able to recover them.

 

If you are serious about this, then read this tutorial I wrote -- it is for laptops but the process is the same for desktops:

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Preparing-a-used-HP-notebook-for-resale/ta-p/...



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
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‎02-16-2022 05:58 AM

HP Recommended

This is a great help, thank you very much.

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