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HP Recommended
HP Spectre x360 - 13-ae011dx

Hello, trying to factory reset my laptop so that my ex husbands info isn’t on it any longer. I’m running into issues with it saying  “restoration incomplete” but anything I do won’t get me off that screen. How do I restart the process when the retry button doesn’t eotk

5 REPLIES 5
HP Recommended

hi


I don't know if I understood correctly what you are referring to.

 

https://support.hp.com/us-en/product/hp-spectre-13-ae000-x360-convertible-pc/16779579/model/18164674
so if you turn off the computer completely, and you try the recovery again, using the f11 key at startup, and that not possible
see if you can create a usb key, recovery:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

I don’t want to recover anything. I want to clear all info off the laptop.  Followed all the steps but keep getting stuck (well won’t let me off) on the “restoration failure/incomplete”  

HP Recommended

Sorry, but read what is said carefully.
In particular, if nothing possible with the available options of the computer, the cloud recovery, is used to reinstall the computer as you wish to do

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

image.jpg

 i can not get off this screen. Pressing F11 is not working. 

HP Recommended

have you tried cloud recovery?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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