First Blue Screen Ever

[gpascott]

I have an 11 year old HP desktop (HP Pavilion Elite HPE-170t)  running Windows 10  with a i7 Intel processor.  Today I got my first "blue screen" ever.  The computer shut itself down.  I got an unreported error message which means nothing to me.   I restarted it and everything seems to be fine.  If anyone can decipher this message for me I would appreciate it.

Windows

Problem:  Shut down unexpectedly

Date:  1-25-2022   2:41 P.M.

Status:  Not reported

Problem signature

            Problem Event Name: BlueScreen

            Code:   4e

            Parameter 1:   99

            Parameter 2:   9004e

            Parameter 3:   2

            Parameter 4:   c0000800008ad4d

            OS version:      10_0_19044

            Service Pack:   0_0

            Product:           768_1

            OS Version:     10.0.19044.2.0.0.768.101

            Locale ID:        1033

[BeemerBiker · Accepted solution]

The BSOD 4E is a generic code.   If you let the BSOD run to completion then it is possible to analyze the crash dump.  There are sites such as https://www.bleepingcomputer.com/forums/f/76/microsoft-windows-support/  where, after joining, one can get help.

Generally if in the middle of running an application then that app is suspect.  Same for any hardware just installed.  Usually the hardware is missing the correct driver which causes the BSOD.

You system has run for some time W/O a problem.  Possibly it had dust bunnies and there is now a cooling problem: both motherboard, CPU and GPU potentially.  Disk drives overheat too.   Been 11 years and the same hard drive?  That could be a Guinness record.  Open it up, blow out the dust from everywhere and make sure all fans are spinning.  After cleaning the system you could re-seat the memory sticks and visually inspect them for tarnish.  Use "pink" eraser to clean the contacts.

Are you monitoring temperatures or examined hard disk SMART warning?

https://efmer.com/download-tthrottle/

https://www.hdsentinel.com/download.php

speedfan monitors monitors disk, gpu,  cpu and mombo  temps but it is not always clear what you are looking at since it simply reports ALL sensors and tries to figure out which is what.

https://www.almico.com/sfdownload.php

I use tthrottle to monitor GPU and CPU temps and Hard Disk Sentinel for the disk drive.  All are free for non commercial use.

The windows event log can be searched to spot an application that may have caused the fault.  Examine the APP and SYSTEM logs for the time frame the BSOD occured.

Regards!

[gpascott]

I have had no problems since, so I will wait and if I have further problems I will post again.  Thank you for responding.