HP Fan Control service

[Mrmatt1]

Is that the UEFI Hardware Diagnostics ?

Even if the system is particularly under load from running a lot of applications, the fan on this PC must be really quiet, as I cannot tell even when it is under stress.  Therefore, without knowing how to monitor it, without knowing what utility to use, I am not sure, I have no way of gauging or ascertaining.

Would installing sp172007 instead (the previous version) be an option (to be on the safe side) ?

You will have to give me time (sometime within the next couple of days), I am not sure yet when I will get the opportunity to run the F2 test.  I did try looking in HP PC Hardware Diagnostics Windows, but I could not see anything there.

Thank you anyway, I am not sure yet when I will get chance to get back to you.  Please bear with me.

[Deep_World]

Hi @Mrmatt1,

 Thanks for your response and Based on what you have described, the absence of an HP Fan Control Service in Windows is not a fault. On many HP systems, fan operation is controlled automatically by the BIOS and thermal management system, so you will not see a separate fan service listed in Services.

With regards to your question : 

1. Is the F2 test the UEFI Hardware Diagnostics? - Yes. The Fan Test is available in HP PC Hardware Diagnostics UEFI, which is accessed by pressing F2 during startup. If the test passes, the cooling fan is functioning correctly.

2.Could you confirm which SoftPaq is this (sp172007)?

Reverting to an older version is not recommended. 

3. What if the fan is very quiet?

Modern HP systems often use very quiet cooling fans. It is normal not to hear the fan during light or moderate workloads. A quiet fan does not automatically indicate a problem.

There is no indication of an immediate hardware failure based on the information provided. Kindly run the F2 Fan Test when convenient and share the results. Once we know whether the test passes or fails, we can determine if any further action is required.

I hope this helps.

[Mrmatt1]

Thank you for your replies.

At some point (over the next few days when I get chance), I wil look at doing the UEFI F2 tests.

I will not revert to the sp172007 update then.

[Deep_World]

Hi @Mrmatt1,

Thank you for the update and for taking the time to let us know. I completely understand, and I appreciate your willingness to perform the HP UEFI Hardware Diagnostics when your schedule allows.

It's good to hear that the information provided has helped clarify your concerns regarding the fan behaviour and the absence of a separate HP Fan Control Service. 

Whenever you have an opportunity to run the F2 Fan Test, kindly share the results with us. If the test passes, it will help confirm that the cooling fan is operating as designed. If any issues are detected, we will be happy to guide you through the next appropriate steps.

Thank you once again for your patience and cooperation throughout the troubleshooting process. 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

 Regards,

Deep_World

[Mrmatt1]

Thanks.

(Actually, I was never anywhere near 'awesome'; that bears out the need for me to reach out to this community in the first place.....  We'll have to wait and see how things go.)

Bye for now.

[Deep_World]

Hi @Mrmatt1,

I completely understand, For now, it sounds like the best approach is to monitor how the system behaves over the next few days and see whether the improvements remain consistent. If anything changes or if the issue returns, don't hesitate to come back and share an update with us. We'll be happy to assist further.

Take care, and I wish you all the best moving forward!

Regards

Deep_World

[Mrmatt1]

Right, so I (finally) ran the UEFI test today.

I ran the Fan Speed Test (CPU, & Rear). It passed.

I also ran the Thermal Test. That passed as well.

Do I see about reinstalling that sp172374, and seeing if there are any error messages in any log files ?

Thanks, and bye for now.

[Deep_World]

Hi @Mrmatt1,

Thank you for taking the time to run the UEFI diagnostics and share the results.

It's great to hear that both the Fan Speed Test  and the Thermal Test completed successfully and passed. This indicates that the cooling system, including the fans and thermal management components, appears to be functioning as expected from a hardware perspective.

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 Regards,

Deep_World

[Mrmatt1]

As I said before, what about sp172374, and any error messages in any logs, please ?

[Deep_World · Accepted solution]

Hi @Mrmatt1,

Based on the results you've shared, the system's cooling hardware appears to be functioning normally, which is certainly a positive sign.

Regarding sp172374 and whether there is anything to be concerned about, since the hardware diagnostics have passed, I would like to review the system details before providing any specific guidance related to that SoftPaq update or any associated logs.

To help me check this further, could you kindly send the serial number of your PC via private message? Once I have the serial number, I can review the platform details and help determine whether sp172374 is expected behaviour for your system or if there is anything that requires additional attention.

For now, based on the successful UEFI diagnostic results:

 ✅ Fan Speed Test passed

 ✅ Thermal Test passed

 ✅ No hardware cooling issues detected by HP diagnostics

 ✅ No immediate indication that you need to revert to a previous SoftPaq version

Kindly share the serial number in a private message, and I'll be happy to take a closer look for you.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community