HP Support Assistance devices

[redscarlett]

This Question may have been asked before. Looking at at 1000 post is duanty.

How, or why Hp Support Asisstance would not detect Hp monitor? The monitor is a flat screen 20 inch diagonal, model #W2071d. Is there an option to do it manualy?

Redscarlett

[Dragon-Fur · Accepted solution]

@redscarlett

  HP Support Assistant can add printers to the Device list.

The description provided within the HPSA program is mis-leading; the explanation in the White Paper is more precise.

  There is no manual method to add the monitor to the HPSA program.

HP Support Assistant

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP Support Assistant 8.0 - Technical white paper

Section Excerpted from HPSA White Paper:

My devices

Adding devices

You can add printers within your environment from My devices. This allows you to get information and updates for your PC and any attached printers.

If you are merely interested in detecting the monitor, you can do so easily:

Open a command prompt window with Admin privileges:

Windows key + X + A 

Type command all on one line, no spaces needed between commas:

wmic desktopmonitor get Name,ScreenHeight,ScreenWidth,Status,PixelsPerXLogicalInch 

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[redscarlett]

It sad that HPSA is limited and misled information. I accept that there is acceptable solution.

Thank you for helping me

Redscarlett

[Dragon-Fur]

@redscarlett

You are welcome.

You bring up a good point:  It would be nice if the HP Support Assistant would support HP monitors as detected devices.

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.