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- HP Community
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- Re: HP assistant

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04-21-2020 04:37 PM - edited 04-21-2020 04:38 PM
My HP support assistant say I have 52 updates for my notebook. When I open the assistant on my notebook it says I have 52 update for my desktop. How can I delete or install the updates when I can't open them> I tried uninstalling and reinstalling assistant but they came back
04-24-2020 03:23 PM
I reviewed your post and I understand that you are unable to install the updates from HP support assistant.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps to install the update from the HP support assistant.
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Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
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Click Check for updates and messages to scan for new updates.
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Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
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Click the update name for a description, version number, and file size.
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Select the box next to any updates you want to install, and then click Download and install.
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Perform any other update management actions as needed.
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Postpone an update: Click Remind me, and then select a time preference.
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Delete an available update: Click the Delete icon
to remove the update from the list and record it in the action log.
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Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.
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Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
04-24-2020 04:42 PM
That's not what I said. When I'm on my laptop and I open assistant It says my desktop has 55 updates so I go to my dersktop and open up assistant where it tells me that I have 55 updates for my notebook. I can't get rid of them on either device I'm stuck in a catch 22
04-25-2020 12:03 PM
I recommend you perform a system reset on the computer following the steps in the below article and check.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c04742289
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee