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‎03-22-2022 09:59 PM

HP Recommended
Product: OMEN 30L Desktop - GT13-0255st CTO
Operating System: Microsoft Windows 10 (64-bit)

same messags keep popping up in a small window " system recovery has failed" three buttons are visable "save log" "Details" and "Retry" when clicking retry it asks me to put in my the usb recovery media and i do. it restarts then comes to the same screen over and over again.the only reason i een tried to reset the PC is because at the time which was before march 18 i had warranty and  i asked HP support agent for help because my bluetooth was not being recognized after the support agent tried to figure out the problem he could not fix or disagnose the issue so he suggested to reset my pc as the last hope. he sent in the usb recovery media and after following everystep in the manuual that was sent with the recovery drive my pc is now corruptd.

 

Please Help, my warranty has ended and i can no longer talk to a support agent 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2022 02:28 AM

HP Recommended

Hello, if you have a spare USB drive, that is 8GB (or more), you can download the MS Windows 10 installation media tool from this page (second option, it says Download Tool now) and install Windows from it.

 

When the installation finishes, Windows 10 will take care of the rest, such as updates, drivers, etc.

View solution in original post

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3 REPLIES 3

‎03-23-2022 02:28 AM

HP Recommended

Hello, if you have a spare USB drive, that is 8GB (or more), you can download the MS Windows 10 installation media tool from this page (second option, it says Download Tool now) and install Windows from it.

 

When the installation finishes, Windows 10 will take care of the rest, such as updates, drivers, etc.

1 person found this reply helpful
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‎03-23-2022 07:01 AM

HP Recommended

The advice given by @Krotalias is correct but see if the same option (custom install) is available from your USB recovery device.  Possibly that flash has all the "free" items that came with your system unlike the Microsoft recovery tool.

Thank you for using HP products and posting to the community.
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this post useful click the Yes button. If I helped solve your
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‎03-23-2022 10:03 AM

HP Recommended

Hi

check if there is a hardware problem

HP PCs - Testing for Hardware Failures | HP® Customer Support

To find a factory configuration, drivers and software, the Microsoft utility does not allow it
you can try cloud recovery too

Obtaining PC recovery USB drives or discs

How to reset your computer to factory settings (Windows 11, 10)

Software recovery options (Windows 11 and Windows 10)

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

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Windows 11 22h2 inside , user

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