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‎01-20-2020 10:34 AM

HP Recommended
Product: Example: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Earlier, my PC bluescreened with some error code that I forgot to record. It still boots up now, but performing hardware checks on my hard drive gave me the error code RGAL9H-7H7A0L-QPFWL1-608J03. Can you tell me what's wrong and how I'd go about fixing it?

2 REPLIES 2

‎01-20-2020 10:56 AM

HP Recommended

Hello
It is likely that the hard drive is damaged!
It can break down at any time, but sometimes it can continue to operate for a while!
You must save the personal data if not too late!
Try a full reinstall!
In any case, it must be replaced!
I wrote a tutorial, sorry, I don't have time for translation, but that can help with the help of google trad, for example!

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

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‎01-20-2020 12:09 PM

HP Recommended

I don't know about the P/N number, but the model is an HP Envy 23-k300xt

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