Hard disk failure

[Doudou15]

I cannot start my computer because of a hard disk failure. ID = UC105K-9JKC50--MFGJ2K-60UR03.

Product ID: 5EV01EA#ABF.

No assistance provided by the computer could solve the problem.

Any advice ?

Thanks.

[Paul_Tikkanen]

You will have to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure:

HP 14 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized ...

I recommend you replace the drive with one of these options:

Replace the 2.5" mechanical hard drive with a 2.5" SATA SSD.  Something like this:

WD Blue SA510 1 To, SATA SSD, jusqu'à 560 Mo/s, Comprend Acronis True Image for Western Digital, Clo...

The 2nd option would be instead of replacing the 2.5" drive with a 2.5" SSD, your notebook has a M.2 SSD slot that supports the even better performing M.2 2280 NVMe SSD's.  Up to 5x faster than a SATA SSD.

Something like this:

Samsung 980 MZ-V8V1T0BW | Disque SSD Interne NVMe M.2, PCIe 3.0, 1 To, Contrôle thermique intelligen...

After you replace the drive, you can use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 Go USB flash drive for this:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store:

HP Cloud Recovery Tool - Microsoft Apps

Since you have to use the utility on another PC, you will have to enter your notebook's product number in the tool's search window in order to proceed.

Your PC's product number is 5EV01EA#ABF

If that doesn't work, you can make a plain W10 installation flash drive with the Microsoft media creation tool from the link below:

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page:

HP Notebook - 14-cf0034nf Software and Driver Downloads | HP® Support

[Doudou15]

Woooohhh !

It is so nice to take time to give so many details !

I am not skilled and not sure to be able to carry out the whole process.

I know I need to buy a hard drive, good point !

As I don't want to spend much money for this old computer could you tell me pliz if :

- I could buy a hard drive with a smaller capacity than 1 To ?

- I could use any second-hand hard drive from another computer, maybe with the restriction of the size (location in the computer) ?

Sorry for my "basic" (and stingy !) questions and thanks a lot again for your precious help !! Emmanuel

[Paul_Tikkanen]

You're very welcome, Emmanuel.

Yes, you can use a smaller drive than 1 To

500 Go, 250 Go--whatever your anticipated storage needs are.

If you have a spare 2.5" mechanical hard drive from another PC, you can surely use that too as long as it is not thicker than 7.2 mm as indicated in chapter 1 of the service manual.

Many older 2.5" hard drives are 9.5 mm thick and that won't fit in your notebook.

[Doudou15]

It would be great...the hard drive I want to use is the one from a Lenovo IdeaPad3 with a 256 Go SSD. It is quite recent (2021) and I sat on the screen...:-(

The hp is even older but I never repaired it. Now I am tired with alk the wreckages I store.

I couldn't follow your linf unfortunately...changing a hard drive is easy ? And then I will use the lenovo computer with the hp screen ? Any downloading necessary for compatibility ? Sorry for my English too...

I wished I could offer you a drink for the help !!! Hello from sunny Paris by the way ! 

[Paul_Tikkanen]

Yes, the 256 Go drive would fit in your HP's M,2 slot but you may have to reinstall Windows if the notebook doesn't boot up because the Lenovo has a newer chipset and the drivers that are on Windows in the Lenovo notebook may not be compatible with your HP notebook.

Give chapters 4 and 5 of the service manual a review.

Those have the tools required and the procedure to remove the 2.5" drive and install the M.2 NVMe SSD.

I can't speak as to the difficulty of the project because I have never worked on a notebook where you can't access any compartments.

You are going to have to remove the entire bottom cover to replace the drive.

It will probably be a little difficult to say the least.

Greetings from O'Fallon, Illinois USA (just outside of St. Louis, Missouri).

It's sunny here too.

You are going to have a lot of folks visiting Paris for the Olympics this Summer!

Your city will be the center of the world.

Enjoy!

[Doudou15]

Ok. Long seems the road for me ! I am trying to reach the disk in the lenovo but after removing many screws.. I cannot open it yet ! 🙂 Chineese trick !!

The Olympics.. do you know people from Paris are worldwide famoys for complaining about everything...it is the same with the Olympics. We are not thrilled at all to welcome an event...organized by a government and a Mayor most of us hate ! I know it is a pity..but we cannot change our spots ! There woukd be so many other things to do in this damned world/country before enjoying sports ! And I am a sportman ! 🙂 I hope people will enjoy these Games all around the world, even if WE (French) are very worried about the organization ! PS : never been to Missouri...yet ! 🙂 let's go back to (hard) (drive) work !!! 🙂

[Paul_Tikkanen]

Take comfort in knowing that this too shall pass.

I hope you will be able to replace the drive in your notebook. 

[Doudou15]

What I feared happens...I tried to give you the lenovo's reference because it is another kind of computeur I fear. I don't see any hard drive inside like the one I need ...

[Paul_Tikkanen]

That is correct.

It is not the same as the drive in your HP.

It is a M.2 2280 NVMe SSD, and your notebook has a slot for one of those drives as well.

if you look at the illustration in chapter 5, page 35 of the service manual, you will see where that Lenovo drive goes.

Just above the battery and to the left of the fan and the right of the memory.

Another picture on page 42 shows the drive with the battery removed, but the location is clear to the left of the fan and the right of the memory chips.

Remove the failed 2.5" drive from the HP and install the M.2 NVMe SSD instead.