• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP All-in-One - 22-c0063w
Microsoft Windows 11

I got this computer (HP 22 All-in-One PC, model c0063w) about a year ago from a friend. The computer isn't used for much. It was factory reset when I got it from my friend, and I recently did another factory reset, since it ran very slowly, in hopes that it would improve performance. However, it did not.

 

The computer loads relatively quickly to the login screen. However, it's just a lock screen background image for a while, before finally displaying user profiles. From there, the computer is functional, but very slow. Opening one instance of Google Chrome takes about 30 to 60 seconds, as an example.

 

Again, the computer was factory reset. It had no documents, files, or applications on it following the reset, except for the couple that I installed afterwards (trusted applications such as Google Chrome and Blender). In other words, I didn't retain anything or back anything up to keep after the reset.

 

Any insight would be appreciated. I know my way around the computer relatively well, so I can access performance metrics and whatnot as needed. I've researched a bit, but it's hard to find insight specific to my issue.

 

Thank you so much in advance for any help!

3 REPLIES 3
HP Recommended

@RyanS23 

 

Its specs

 

         https://support.hp.com/au-en/document/c06095798

 

My suggestion: to get better performance you can do (using following order depending on your money)

 

  1. Upgrade RAM from 4GB now to 18GB (2 x 8GB) using compatible RAM  https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13378704
  2. Upgrade STORAGE from 1TB SATA HDD to 1TB or 2TB 2.5" SSD using standard 2.5" SSD such as https://www.samsung.com/au/memory-storage/sata-ssd/870-evo-250gb-sata-3-2-5-ssd-mz-77e250bw/   (you may need an adapter to have it physicaly fit.
  3. Upgrade CPU/PROCESSOR you can use the following list (your machine has the bottom one)

          Processor upgrade information

  • TDP: 35 W
  • Socket type: LGA 1151
  • Motherboard supports the following processor upgrades:
    Processor
    TDP
    Intel Core i7-8700T (Coffee Lake) 2.0 GHz, 12 MB, Hexa Core, up to 4.0 GHz burst frequency
    35 W
    Intel Core i7+ 8700T (Core i7 and 16 GB Intel Optane memory) 2.0 GHz, 12 MB, Hexa Core, up to 4.0 GHz burst frequency
    35 W
    Intel Core i5-8400T (Coffee Lake) 1.7 GHz, 9 MB, Hexa Core, up to 3.3 GHz with Intel Turbo Boost Technology
    35 W
    Intel Core i5+ 8400T (Core i5 and 16 GB Intel Optane memory) 1.7 GHz, 9 MB, Hexa Core, up to 3.3 GHz with Intel Turbo Boost Technology
    35 W
    Intel Core i3-8100T (Coffee Lake) 3.1 GHz, 6 MB, Quad Core
    35 W
    Intel Pentium Gold G5400T (Coffee Lake) 3.1 GHz, 4 MB, Dual Core
    35 W
    Celeron G4900T, 2.9 GHz, 2 MB, Dual Core
    35 W

     

    Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hello Benhien,

 

I appreciate the insight you've provided here.

 

If I were attempting to use my computer for anything major, I'd consider some upgrades. My issue is that this computer is basically just used for some minor things like document editing and web browsing. The computer has been factory reset. The out-of-the-box specifications on any computer should be plenty for the purposes for which we use the computer.

 

So, my question is really - how do I figure out what is taxing my computer's resources like this, so that I can resolve that? There shouldn't be any need for upgrades.

 

Please let me know if you have any additional insight, and thank you again!

 

Kind regards,

 

Ryan Shukis

HP Recommended

hi

@RyanS23  waiting for the return of @banhien 
you can try to check some points

How to identify what is slowin...

Add RAM


but I would also say that 4gb of ram is too little!
also to be confirmed, because you indicate that you have done a factory reset, so unless there is an error in the description that you gave, this model must be under Windows 10?

Product: HP All-in-One - 22-c0063w
Operating System: Microsoft Windows 11
Operating System
  • Microsoft Windows 10 Home (64-bit)

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.