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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)

My laptop froze and shut down, it asked for a update but I guess it decided to update on its own and now I can no longer gain access to the login area I’m stuck in the loading screen and can’t access the Bios screen either 

4 REPLIES 4
HP Recommended

Hello @Trinnberry 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

EE89DFEC-9ACD-461C-9305-03CCC7297F19.jpeg

 everything passes so I’m so lost on what to do now, I’ve tried hard resting etc 

HP Recommended

Hello @Trinnberry

Thanks for reporting ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1666078402090.png

ub6424_1-1666078402373.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

HP Recommended

It’s

341T3UA#ABA I’m now dealing with the power button just blinking and it not turning on now 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.