Hp envy laptop stuck in “reboot”

[Trinnberry]

My laptop froze and shut down, it asked for a update but I guess it decided to update on its own and now I can no longer gain access to the login area I’m stuck in the loading screen and can’t access the Bios screen either 

[ub6424]

Hello @Trinnberry 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Trinnberry]

 everything passes so I’m so lost on what to do now, I’ve tried hard resting etc 

 

[ub6424]

Hello @Trinnberry

Thanks for reporting ...

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

[Trinnberry]

It’s

341T3UA#ABA I’m now dealing with the power button just blinking and it not turning on now