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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)

My laptop froze and shut down, it asked for a update but I guess it decided to update on its own and now I can no longer gain access to the login area I’m stuck in the loading screen and can’t access the Bios screen either 

4 REPLIES 4
HP Recommended

Hello @Trinnberry 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

EE89DFEC-9ACD-461C-9305-03CCC7297F19.jpeg

 everything passes so I’m so lost on what to do now, I’ve tried hard resting etc 

HP Recommended

Hello @Trinnberry

Thanks for reporting ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1666078402090.png

ub6424_1-1666078402373.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

HP Recommended

It’s

341T3UA#ABA I’m now dealing with the power button just blinking and it not turning on now 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.