• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-17-2022 09:57 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)

My laptop froze and shut down, it asked for a update but I guess it decided to update on its own and now I can no longer gain access to the login area I’m stuck in the loading screen and can’t access the Bios screen either 

4 REPLIES 4

‎10-17-2022 04:16 PM

HP Recommended

Hello @Trinnberry 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport
youtube.com/watch?v=14GKIpGPNRM
Chapters: 00:00 Introduction 00:18 Download and install UEFI 00:33 Launch UEFI 00:57 Run Symptom Tests 01:20 Run System Tests 01:20 Run Component Tests 01:49 Contact HP with Failure ID This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that
Was this reply helpful? Yes No

‎10-17-2022 05:36 PM

HP Recommended

EE89DFEC-9ACD-461C-9305-03CCC7297F19.jpeg

 everything passes so I’m so lost on what to do now, I’ve tried hard resting etc 

 

Was this reply helpful? Yes No

‎10-18-2022 01:33 AM

HP Recommended

Hello @Trinnberry

Thanks for reporting ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1666078402090.png

ub6424_1-1666078402373.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

Was this reply helpful? Yes No

‎10-19-2022 05:59 AM

HP Recommended

It’s

341T3UA#ABA I’m now dealing with the power button just blinking and it not turning on now 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.