I am currently unable to access the BIOS or boot from a USB device, Need Admin Password, Did Not Set

[Bluezzman]

Subject: Request for Assistance Resetting BIOS Administrator Password

Dear HP Support,

I am writing to request assistance with my HP Pavilion All-in-One – 27-xa0035xt. Below are the system details for your reference:

• Motherboard: HP 84EE (U3E1)
• BIOS Version: F.34
• Serial Number: <Do not include the product serial number or any private information>
• Product Number: X6C37AA#ABA

I am currently unable to access the BIOS or boot from a USB device, as the system prompts for an administrator password that I have no record of setting.

Could you please advise me on how I might reset or remove this password? If required, I am happy to provide proof of ownership to verify my request. Additionally, if a master password or an SMC.bin file is necessary for this process, I would appreciate your guidance on obtaining or applying it.

Thank you for your assistance.

Sincerely,

• <Do not include the product serial number or any private information>

[SteffenBaierUK]

Hello @Bluezzman ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier