Re: I have a BSOD critical system died message. HP pavilion - HP Support Community

Trevo1 · ‎12-28-2021

I first had an intermittent problem with my cursor/pc freezing. This was followed by a BSOD STOP CODE: VIDEO TDR FAILURE. What failed atikmpag.sys.

I tried system restore but this didn't work. I think that the problem is with a failed graphic card/driver. Today, I have got a new BSOD STOP CODE CRITICAL SYSTEM DIED. My first question is how do I save my personal data files 138 GB copied from my hard drive to an external drive. I'd like to do this before fixing the other issue. How do I best do this?

Many thanks Trevo1

BeemerBiker · ‎12-28-2021

If you have external drive, USB3 for example, then boot into safe mode and copy the files over. Use robocopy

https://adamtheautomator.com/robocopy/

Safe mode might keep the graphics board from faulting and interrupting the copy procedure.

robocopy has option to restart the copy after a network glitch and pick up where it left off.

I have only used it over a network and with the /MIR command and there are a lot of options.

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Prométhée · ‎12-29-2021

Hi

if this your computer

https://support.hp.com/us-en/product/hp-pavilion-500-200-desktop-pc-series/5399647/model/6778059/doc...

taking the usual precautions
open the computer, and remove the graphics card
connect the screen directly to the motherboard
This will fix the graphics card problem, if that is what is preventing you from using the computer.

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Trevo1 · ‎01-02-2022

I have a large external drive connected with a USB 2.0 connection. Would this do to transfer the files from the hard drive from safe mode? I don't see how I can use the copying software that you suggest as I cannot access the internet due to the BSOD

Trevo1 · ‎01-02-2022

I have a large external drive connected with a USB 2.0 connection. Would this do to transfer the files from the hard drive from safe mode? I don't see how I can use the copying software that you suggest as I cannot access the internet due to the BSOD

Prométhée · ‎01-02-2022

@Prométhée wrote:
Hi
if this your computer
https://support.hp.com/us-en/product/hp-pavilion-500-200-desktop-pc-series/5399647/model/6778059/doc...
taking the usual precautions
open the computer, and remove the graphics card
connect the screen directly to the motherboard
This will fix the graphics card problem, if that is what is preventing you from using the computer.

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

I have a BSOD critical system died message. HP pavilion

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