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Locked

‎07-25-2020 05:19 AM

HP Recommended
Product: Elitedesk 800 g3 mini
Operating System: Microsoft Windows 10 (64-bit)

I bought a second hand mini pc online and after a day, a message prompt after windows sign in. 

the message on the white screen: 

 

"Your system has been locked please contact the United Health Group at 1-888-848-3375
Please reference KI ID 103232 FOR PROPER ROUTING"

 

And I cannot use the computer that I bought. I tried system restore and resetting the pc. but after 24 hrs it becomes white screen again

 

please help. 

1 person had the same question
5 REPLIES 5

‎07-25-2020 06:22 AM - edited ‎07-25-2020 06:27 AM

HP Recommended

The online seller should provide help.  It is undoubtedly a block the previous owner has built in.

Now the obvious question, "Have you called that number posted?"

Another question - can you start up and enter the BIOS?

Here is the manual for that model line

http://h10032.www1.hp.com/ctg/Manual/c05381695

Look at the   Computer Setup Utility F10 on page 57

to get to that:

1.Turn on or restart the computer.2.Repeatedly press F10 when the monitor light turns green to access the utility.You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.


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‎08-01-2020 07:23 AM

HP Recommended

I did not call the number posted but it says it is from united health group. 

 

I can enter bios as I followed the instructions you have provided. 

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‎08-01-2020 10:20 AM - edited ‎08-01-2020 10:21 AM

HP Recommended

Has the problem been solved once the F10 setup Utility was run through?


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‎08-01-2020 11:32 AM

HP Recommended

@TheOldMan,

It maybe worse , as shown here.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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‎08-02-2020 05:01 AM

HP Recommended

Yes, exactly why I asked if they called that number.

If it was not stolen, then the IT dept should help get the system cleaned up, so the new owner can get it working again.


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