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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: Missing Storage
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03-12-2020 01:49 PM
Hi
I wonder if anyone could offer any advice. I own a HP Pavillion 550 203na.
The spec is Windows 10, Intel Core i5-6400 processor, 8GB RAM, Storage 3TB HDD and 128 GN SSD, Graphics AMD Radeon R5330.
In Computer Management I can only see Disk 0 which is a hardrive with 3 partitions:
Partition 1 - 360MB Healthy EFI System Partition
Partition 2 - Windows (C) 117.81 NTFS Healthy (Boot, Page, Crash Dumps Primary Partition)
Partition 3 - Windows RE tools 980MB NTFS Healthy (OEM Partition)
There is also:
CD ROM 0 DVD (E) - no media
Can anyone advise on why I cannot see the 3TB HDD storage and what I would need to do to enable the 3TB?
Thank you in advance for your assistance.
Kind Regards
One895
Solved! Go to Solution.
Accepted Solutions
03-12-2020 05:55 PM
The drive is either not connected or dead -- as DIsk Image would see it and Partition Wizard would see it, even if it was unformatted and had no drive letter.
You had better open the case and confirm the drive is actually connected to both the data cables and power cables.
I am a volunteer and I do not work for, nor represent, HP
03-12-2020 02:47 PM
Did you try looking in Disk Management and scrolling down to see if the device is listed but not formatted or not assigned a drive letter?
You could also install the Free version of MiniTool Partition Wizard from their website and run it -- as it will look through ALL the devices connected and will see a drive even if it is not formatted.
I am a volunteer and I do not work for, nor represent, HP
03-12-2020 03:51 PM
Hi WAWOOD
Thanks for your reply.
Below is an image of the disk management screen.
And copies of Partition Recovery Wizard Quick Scan and Full Scan.
A bit of background, about a year ago the computer was sent back for repair as it would not turn on (black or blue screen?). The issue was resolved. At the time I wasn't using the PC a lot so there was nothing on the hard drive (I had removed all data before I sent it for repair). I only realised recently that the storage was missing.
Any advice would be appreciated.
Kind Regards
One895
03-12-2020 05:55 PM
The drive is either not connected or dead -- as DIsk Image would see it and Partition Wizard would see it, even if it was unformatted and had no drive letter.
You had better open the case and confirm the drive is actually connected to both the data cables and power cables.
I am a volunteer and I do not work for, nor represent, HP
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