Missing Storage

[One895]

Hi

I wonder if anyone could offer any advice. I own a HP Pavillion 550 203na.

The spec is Windows 10, Intel Core i5-6400 processor, 8GB RAM, Storage 3TB HDD and 128 GN SSD, Graphics AMD Radeon R5330.

In Computer Management I can only see Disk 0 which is a hardrive with 3 partitions:

Partition 1 - 360MB Healthy EFI System Partition

Partition 2 - Windows (C) 117.81 NTFS Healthy (Boot, Page, Crash Dumps Primary Partition)
Partition 3 - Windows RE tools 980MB NTFS Healthy (OEM Partition)

There is also:

CD ROM 0 DVD (E) - no media

Can anyone advise on why I cannot see the 3TB HDD storage and what I would need to do to enable the 3TB?

Thank you in advance for your assistance.

Kind Regards

One895

[WAWood]

@One895 

Did you try looking in Disk Management and scrolling down to see if the device is listed but not formatted or not assigned a drive letter?

You could also install the Free version of MiniTool Partition Wizard from their website and run it -- as it will look through ALL the devices connected and will see a drive even if it is not formatted.

[One895]

Hi WAWOOD

Thanks for your reply.

Below is an image of the disk management screen.

And copies of Partition Recovery Wizard Quick Scan and Full Scan.

A bit of background, about a year ago the computer was sent back for repair as it would not turn on (black or blue screen?).  The issue was resolved.  At the time I wasn't using the PC a lot so there was nothing on the hard drive (I had removed all data before I sent it for repair). I only realised recently that the storage was missing.

Any advice would be appreciated.

Kind Regards

One895

[WAWood · Accepted solution]

@One895 

The drive is either not connected or dead -- as DIsk Image would see it and Partition Wizard would see it, even if it was unformatted and had no drive letter.

You had better open the case and confirm the drive is actually connected to both the data cables and power cables.

[One895]

WAWood

The cable for the disk drive was not connected. The problem has now been resolved.

Your help and support is greatly appreciated.

Kind Regards
One895