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‎11-24-2019 05:33 PM

HP Recommended
Product: Slimline 450-011
Operating System: Microsoft Windows 10 (64-bit)

This pc is 4 years old, it won't boot into windows. I did a system quick test and I get an error Id.

FAILURE ID: Q4L7XQ-84H9S8-WPTWMG-60X903

Im not sure what it means, what should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2019 05:40 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Consult the service guide below, for your PC for the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717103

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-slimline-450-000-desktop-pc-series/7779705/model...

View solution in original post

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1 REPLY 1

‎11-24-2019 05:40 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Consult the service guide below, for your PC for the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717103

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-slimline-450-000-desktop-pc-series/7779705/model...

Was this reply helpful? Yes No
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