cancel
Showing results for 
Search instead for 
Did you mean: 
Maxpayz24
New member
1 0 0 0
Message 1 of 2
166
Flag Post

Solved!

PC won't boot to windows

HP Recommended
Slimline 450-011
Microsoft Windows 10 (64-bit)

This pc is 4 years old, it won't boot into windows. I did a system quick test and I get an error Id.

FAILURE ID: Q4L7XQ-84H9S8-WPTWMG-60X903

Im not sure what it means, what should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,246 122,423 20,126 30,859
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Consult the service guide below, for your PC for the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717103

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-slimline-450-000-desktop-pc-series/7779705/model...

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,246 122,423 20,126 30,859
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Consult the service guide below, for your PC for the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717103

 

After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-slimline-450-000-desktop-pc-series/7779705/model...

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation