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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Power will not come on

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03-06-2022 02:00 AM
@Conbender -- have you tried a different external power-supply?
Do you have a friend with a similar computer, so that you can test your power-supply with their computer?
Did you purchase the computer within the last 12 months? If so, then contact HP Support to make a claim against the HP Warranty. HP will repair/replace your computer, at their expense.
03-06-2022 05:00 PM
@Conbender -- Use the power cord from the other CPU and it didn't turn on my Computer.
Does that mean that two different power-cords will NOT work with your computer?
If so, then the power-socket on your computer might have broken-away from your computer's motherboard, so that none of the power coming into your computer "goes anywhere".
A computer technician should be able to repair/replace that socket, for a fee (complete disassembly, a bit of soldering, reassembly, and testing).
Or, if your computer is less than 12 months old, contact HP Support to make a claim against the HP Warranty, to have HP repair/replace the computer, at HP's expense.