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HP Recommended
HP All-in-One - 22-b072 (Touch) (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi, I have a 

HP All-in-One - 22-b072 (Touch) (ENERGY STAR) and I ran a test and it showed failure: Hard drive/ssd short dst failure: ogdpnx-88ebku-gxpt7g-6ouk03. 

HOWEVER, I would like to know if I can save my data to my external drive? The computer will come on, however, it gets stuck on the desktop and goes black. I can still see the cursor though. I just want my pics and docs. It made a 'beeping' sound right before it happened. I know, I should have been backing up my files, I have learned my lesson. 

1 REPLY 1
HP Recommended

@honeygee 

 

Normally you have to do other way around (because your machine may NOT boot):

  • replace HDD and re-build your machine,
  • then you can mount old/faulty HDD to recover files/data.

Depending on the nature of its fault, you may not recover 100% your data

 

Note: you can also mount old HDD to other machine and recover from there.

 

Regards.

BH
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