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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: Recovery Disc

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01-30-2018 06:42 PM
I may ask this question before. I need a Recovery Disc for my pc. When I bout it. It was a WINDOWS 8.1. Then I Upgrade to Windows 10. I got a new Hard Drive. That's why I need a Disc. Could you tell me how or buy it. I would like to buy it from HP.
Would disc be for a Window10 or 8.1
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Accepted Solutions
01-30-2018 07:17 PM
01-30-2018 07:17 PM
01-30-2018 07:43 PM
You have a choice:
A: From: https://support.hp.com/us-en/drivers/selfservice/hp-110-000-desktop-pc-series/5359000/model/5362510
you can purchase a copy of the original factory-installed operating system:
Order Recovery Media-CD/DVD/USB
USB-Windows 8 64-bit Recovery Kit
System Recovery Kit for Consumer Notebook
Order Media
N/A N/A
Jun 21, 2013
Via Windows Update, you can get a free upgrade to Windows 8.1, which will be supported until January 2023.
B: Since you were running Windows 10, you were granted a "digital entitlement" to reinstall Windows 10, at any time, at no cost, onto the same computer.
See: https://www.microsoft.com/en-us/software-download/windows10
for details on how to download, and how to install "bootable" installation media.
When installing, you will be prompted to enter the 25-character product-key.
Click "I do not have one", to let the installation complete.
When Windows 10 connects to the Internet, your entitlement will be leveraged, and Windows will "activate".
Then, run Windows Update, to upgrade from the newly-installed "Fall 2017 Creators Update" to the most-current set of security-updates.
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